If there is one thing we are proud of at Botnation, it is the longevity of a large proportion of our clients. We believe that long-lasting relationships benefit to everyone : respect, trust, commitment. TechViz is one of those customers who came to us for a specific need and used the platform for what was initially intended to be a test. Each month, we are pleased to see that they are still with us and that the test was ultimately successful.
TechViz develops a real-time collaborative virtual reality software that provides for a fun way to visualise 3D data from various industrial applications. Maïssoun Haouas, digital marketing manager, tells us today how their chatbot was designed on Botnation and how it optimises their lead collection.
- Introduce yourself and your company
Hello, my name is Maïssoun Haouas, I have been in charge of Digital Marketing at TechViz for over 4 years. TechViz is a virtual reality (VR) and augmented reality (AR) software publisher present in France and internationally. TechViz's collaborative virtual reality software enables real-time visualization of 3D data from over 200 industrial applications such as Catia, Creo or NX, in virtual reality and without data conversion. This unique technology offers engineers a full range of functionalities: product/project design review, simulation of system operability or ergonomics. All of these features accelerate product development and time-to-market cycles.
- What were your problems before the launch of your chatbot ?
At the time, our prospects could only contact us via classical forms on our website, which could prove to be a brake, especially for prospects who have difficulty knowing what virtual reality can do for them, or when they are still at an early stage of thinking about their project.
- How did you come to the conclusion that a chatbot would meet these needs ?
We thought it would be interesting to have a solution on our website that would allow our prospects to easily contact us, ask a simple question and get a quick answer from us.
- Why did you choose the Botnation solution ?
It met our expectations : having a non-invasive chatbot, easy to use, which integrates well with our site in terms of graphic design.
- How did you build the chatbot ? What was the creation process?
We started with a simple chatbot with a minimum of possible interactions, then we enriched it as we went along.
- Have you been able to measure the first results ?
Yes, we have prospects who have contacted us via our chatbot.
- Would you have any advice for a company that also wants to launch a chatbot ?
A chatbot is an interesting and practical solution for making contact. If I have one piece of advice to give, it would be to spend time creating the chatbot before launching it. This allows you to offer a truly operational and complete chatbot to your prospects.
Visit TechViz's chatbot on their website !
Going further :