Facebook Messenger has implemented a feature to break the ice with the users of your Chatbots.

Indeed, during a first contact with the Chatbot, rather than offering a simple "Start" button to start the conversation, we will propose a maximum of 4 questions which will all redirect to a sequence of your choice.

To configure these Ice Breakers, go to your Chatbot settings and associate a question with a sequence.

Start a new conversation with your Chatbot to see the result. If a discussion is already open, delete this discussion then contact the Chatbot again to see the Ice Breakers in action.

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