78% of French people are afraid of being replaced one day by an A.I. or a robot. Fortunately, it will only be for the most unpleasant tasks according to 63% of the interrogated population.

Press release - Survey

Paris, 21st of june 2021

Botnation, the French platform for creating scalable chatbots, surveyed 1,058 customer-facing professionals and 1,956 consumers to find out how they feel about the new technologies. Paradoxically, the French think that robots will not replace humans but... are still afraid that it will happen!

Officiel link : https://botnation.ai/en/

Robots will replace pros... but mostly for the unpleasant tasks !

With the advent of chatbots, many professionals and consumers are questioning their job and their relationships to these new technologies. More than 67% of professionals and 56% of consumers think that robots can replace a person in contact with customers. But in detail, the facts are more moderate. Indeed, only 8% of professionals and 5% of consumers declare that this replacement will fully occur. The majority believes that only a part of the customer relationship will be carried out by robots : 59% for professionals and 51% for consumers.

Do you think that robots (chatbot for example), can replace a person in relation with customers ?

Answers

Professionals

Consumers

Yes, totally

8 %

5 %

Yes, partly

59 %

51 %

Not at all

33 %

44 %

The same is true for artificial intelligence. More than 66% of professionals and 61% of consumers say that humans will be replaced by A.I., but only in the most unpleasant aspects of certain jobs.

Do you think that artificial intelligence will replace humans in customer relations ?

Answers

Professionals

Consumers

Yes, totally

5 %

4 %

Yes, but mostly for the unpleasant tasks

66 %

61 %

Not at all

29 %

35 %

Some changes are in progress

More aligned with the changes in their respective markets, 29% of professionals think that it will take a few more years for these upheavals to become visible and operational. This is supported by 11% who believe that these changes are already effective. While 33% of consumers think it will take even longer.


You believe these changes will occur :

Answers

Professionals

Consumers

In dozen years

25 %

33 %

Never

15 %

29 %

In a few years

29 %

21 %

It already happened

11 %

8 %

I don't know

20 %

9 %

An irrational fear ?

Even if, overall, developments are slow and uncertain, more than 78% of French people are still afraid of being replaced by new technologies. In detail, 45% of professionals and 56% of consumers are afraid of completely losing their job because of technological developments, and 27% and 29% respectively to a lesser extent.

Generally speaking, are you afraid that technology will replace you in your work?

Answers

Professionals

Consumers

Yes, partially

45 %

56 %

Yes, a little

27 %

29 %

Not at all

28 %

15 %

"Human beings are naturally conditioned to fear evolutions but also fully capable of adapting to them. It is therefore important to prepare employees for the integration of new technologies such as AI and educate them on the steps or changes that this implies for their jobs and the organization of the company.

It is essential to show employees how chatbots will help them, by giving them examples of tasks and presenting them a new and more interesting job. Bots take care of the most unpleasant aspects and therefore promise to improve many French people's daily life.

Employees should be included in these processes, share successes and discuss improvements. The goal is to share the effort of this global change because employees are responsible for the success of a robot integration program. It is necessary to get buy-in from your staff to assimilate that AI is not going to replace them. Problem solving still belongs to humans. Employees are responsible for the success of a bot integration program.

They need to feel valued and understand their critical role in the company's strategy. At Botnation, we create spaces to experiment with these technologies by easily developing new prototypes with no-code tools... like the ones we offer to professionals", commented Emmanuel Françoise, Botnation's Co-founder & CEO.

*Methodology : survey conducted among 1,058 professionals in contact with customers and 1,956 consumers, distributed throughout France. Surveys conducted online, on the BuzzPress France proprietary panel, according to the quota method, during the period from June 1 to 14, 2021.

Breakdown of the professional sectors concerned: Administration: 6% / Construction, Building, Design Office: 6% / Marketing, Sales: 18% / Consulting: 8% / General Management, Profit Center Management: 5% / IT, Telecoms: 16% / Catering, Tourism, Hotels, Leisure: 13% / Health, Social, Personal Services: 8% / Production, Maintenance: 1% / Environment, Planning: 1% / Distribution, Warehouse: 5% / Management, Finance, HR, Accounting, Auditing: 6% / Metallurgy, Mechanics, Aeronautics: 1% / Logistics, Purchasing, Stock, Transport: 3%, Agri-Agro - Agriculture, Viticulture, Fishing: 1%.

All the information put forward by the respondents is declarative.

About Botnation

Created in 2017 by Emmanuel FRANÇOISE, Botnation is a chatbot creation platform based on a proprietary AI. Botnation offers a freemium, ergonomic and "no code" package including free tutorials and templates. The platform simplifies chatbot creation for all websites, Wordpress, Facebook Messenger and Whatsapp.

The platform can be used live by companies, agencies and even students who want to discover the power of artificial intelligence developed by Botnation.

The Botnation team is composed of 10 people divided between Paris and Rennes. The company has already several hundred customers, including renowned major accounts such as Cdiscount, Enedis, Keolis, Société Générale, Facebook and hundreds of SMEs.

In just a few years, Botnation has generated tens of millions of conversations and billions of messages exchanged.

For further information, consult : https://botnation.ai/en/

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