The initial promise of a Facebook chatbot is to respond to requests via messaging when you don't have time to do so and to automate these interactions. This is a huge time saver ! Also, it allows you to avoid a potential loss of revenue. Indeed, there is nothing more frustrating than to discover that a prospect requesting information via your Facebook messenger about the most expensive product in your e-shop has not found an answer to his questions...
This problem can also arise in the comments of your posts, which are a privileged place of exchange among consumers. If you are busy doing something else, you may miss an opportunity ! That's where we come in.
The function called "Auto respond to Facebook page comments", which you can find in your construction area (see screenshot), will help you to overcome this problem :
First of all, let's define the function. This function allows you to open a private conversation bubble with each user commenting on the post(s) you have chosen (or all of them by default). It does not allow you to reply to the comment in public directly on the post.
Now, let's go !
Once in the tab dedicated to the function, you will find the publications of your page in the left-hand column and the default response to be configured in the right-hand column + the advanced mode.
The principle is simple: you will create a specific sequence to this function which will be sent as a private message to the user who commented on your post.
Let's take a concrete example:
The Facebook page Les Fleurs has published a photo sent by a fan of its page with a call to action (here, a call to comment on the publication) :
In the back-office, we choose to target a new post (the button is located at the bottom of the page)
A set up pop-up then appears. On the scrolling menu, choose the corresponding Facebook page (if the one already displayed is not the right one)
In the category "Published", you'll find the posts previously published. You'll just have to click on the corresponding button. It will be the post on which the sequence will be activated in case of comment.
Now, you have to set the sequence that will be displayed. To do this, go to the bottom of the publication that was displayed in the corresponding tab (here: "Nov 2, 2020 6:47 PM"). Under "Default response for this publication", an orange message is displayed saying "You have not yet defined a default response". Click on the button on the right:
Set the sequence as you would do on Botnation (you're now used to the platform !), by choosing a text, a media or whatever you like.
You may also edit the sequence's name if that's easier for you :
To sum up, each time a user comments on the above-mentioned publication, regardless of the words used, the chatbot will open a private dialogue and initiate the conversation with "Thank you for your message...". The user is then free to follow the proposed options and converse with the chatbot !
I see we have a comment ! This is how it will be displayed :
Here's the link to the post if you wish to give it a try !
Going further :