With this feature you can choose when the user of your chatbot can write freely. This comes down to choosing the times when it is artificial intelligence that becomes the predominant navigation mode in your chatbot.
This is particularly useful when you have a "form" in your chatbot and you don't want the user to leave this section until he answered all the questions. By deactivating the keyboard on all the sequences of the "form", the user will not be able to enter keywords which will trigger artificial intelligence and bring him out of this section.
Important: Even if you have deactivated the keyboard, if the sequence includes an element of type "User Input" (to capture an email, a name, etc.) the keyboard will be automatically available.
Enable / Disable the keyboard
This is done at the level of the parameters of a sequence (See the article on Parameters of a sequence). Click on the icon in the form of a white gear on the far right in the title bar of the sequence.
You can configure the keyboard according to the following parameters:
- Inherited from bot parameters
The choice you make will take precedence over the bot's default setting.
Important: the default setting which determines the behavior of the bot with regard to user input is found in the "PARAMETERS" section, "Chatbot configuration" tab (see article How to deactivate the chatbot keyboard).
When the keyboard is enabled it appears like this in the title bar of your sequence:
When the keyboard is disabled it appears like this in the title bar of your sequence:
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