January 25, 2021

7:50 PM - Paris

Our team is investigating a connectivity issue in our data center. During this time, users may experience connection timeouts and errors for all services. We will share additional updates as we have more information.

9:15 PM - Paris

We have not observed any additional issues and will now consider this incident resolved. If you continue to experience issues, please contact us.

You can also check our changelog.

Past Incidents:

  • December 2 & 10, 2020

    Facebook Messenger worldwide outage. New conversations on Messenger may also not start properly. 1 day.

  • August 6, 2020
    Some Connectivity issues affected our data center during 9 minutes.

  • June 29, 2020
    Network latency observed during 5 minutes (2:40PM France)

  • May 29, 2020
    Many messages slowed down - without loss - during the night. Resolved in the early morning. All messages have been properly processed.

  • April 27, 2020
    A slowdown in messages was noted. 1 hour. Fixed.

  • March, 5, 2020
    Impossible to load a shared chabot (collaborators). 3 hours. Fixed. No impact on end-users.

  • Feb, 8, 2020
    Messenger Connectivity issues from Facebook (5 hours). 

  • Jan 20, 2020
    Connectivity issues (11 minutes). The maintenance has been completed.

  • October 30, 2019
    We've resolved all connection issues affecting some Notifications & Reminders to Facebook Messenger. We appreciate your patience and apologize for the disruption.

  • Oct 23, 2019
    Connectivity issues (15 minutes). The maintenance has been completed.

  • Sep 9, 2019
    Web Chatbots  - Performance Issues.We have taken action to correct the issues affecting Web Chatbots.We will be monitoring this situation to ensure connectivity remains stable.If you are still experiencing issues, please contact our Customer Support Team for assistance.

  • Sep 4, 2019
    Connectivity issues (30 minutes). The maintenance has been completed.

To know more ;)

Did this answer your question?